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Return / Refund Policy

At Jankira, we want you to have a smooth and satisfying shopping experience. Please read our Return / Refund Policy carefully before placing an order.

1. General Policy

We deal in sarees and luxurious handmade jewellery. Due to the nature of these products, returns, refunds, and exchanges are accepted only in limited cases and subject to the conditions mentioned below.

2. Eligibility for Returns

You may request a return only if:

  • you receive a damaged product

  • you receive a defective product

  • you receive the wrong item

  • the product delivered is significantly different from what was ordered

To be eligible for a return, the item must:

  • be unused and in its original condition

  • be returned with original packaging, tags, and accessories, if any

  • not show signs of wear, damage, alteration, or misuse caused after delivery

  • be reported within [insert number] days of delivery

3. Non-Returnable Items

The following items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • sarees once used, worn, washed, altered, or fall-pico/customized

  • handmade jewellery that has been used or damaged after delivery

  • products purchased during special sale, clearance, or promotional offers, unless otherwise stated

  • gift cards, if applicable

  • any item marked as non-returnable on the product page

4. Return Request Process

To request a return, please contact us at contact@jankira.com with the following details:

  • order number

  • name used while placing the order

  • reason for return

  • clear photos or videos showing the issue

  • contact details

Once we review your request, we will let you know whether the return has been approved and provide the next steps.

5. Refunds

Refunds will be processed only after the returned item is received, inspected, and approved by our team.

If the refund is approved:

  • the refund will be issued to the original payment method used for the purchase, wherever applicable

  • the processing time may vary depending on your payment provider, bank, or payment gateway

  • shipping charges, convenience fees, or other non-refundable charges may not be refunded unless the error was on our side

6. Exchanges

Exchanges may be offered only in eligible cases, subject to stock availability.

We may offer an exchange if:

  • you received a damaged or defective item

  • you received the wrong product

  • the approved item is eligible for replacement

If the requested replacement is not available, we may offer a refund or store credit at our discretion.

7. Cancellations

Orders may be cancelled only before they are processed or shipped. Once the order has been packed, processed, or dispatched, cancellation may not be possible.

To request a cancellation, contact us as soon as possible at contact@jankira.com.

8. Return Shipping

In approved return cases, return shipping responsibility may depend on the reason for return:

  • if the return is due to a wrong, damaged, or defective item, we may assist with return shipping as applicable

  • if the return is requested for any other approved reason, return shipping costs may be borne by the customer unless otherwise agreed

9. Color and Handmade Variations

Please note:

  • slight color differences may occur due to screen resolution, lighting, and photography

  • handmade jewellery may include minor natural variations in finish or detailing

  • these variations are part of the character of handmade and visually represented products and may not be treated as defects unless significant

10. Refusal of Return / Refund

We reserve the right to refuse a return, exchange, or refund request if:

  • the request is made after the allowed reporting period

  • the item has been used, altered, damaged, or washed after delivery

  • the issue reported does not match the evidence provided

  • the returned item does not pass quality inspection

  • the return does not meet the conditions of this policy

11. Contact Us

For any return, refund, cancellation, or exchange-related questions, please contact:

Email: contact@jankira.com