Shipping Policy

At Jankira, we are committed to delivering your orders with care and efficiency. Please read our Shipping Policy carefully to understand how we process, dispatch, and deliver your orders.

1. Order Processing

Orders are usually processed within [insert number] business days after successful payment confirmation.

Processing time may vary during:

festive seasons
sale periods
new collection launches
unexpected operational delays

Orders are processed only after payment has been successfully received and verified.

2. Shipping Coverage

We currently ship to locations as made available on our website at checkout. Delivery availability may vary depending on the serviceability of the shipping address and courier partner coverage.

3. Delivery Time

Estimated delivery timelines may vary based on your location, courier partner, and external conditions.

Typical delivery timelines may range between [insert number] to [insert number] business days after dispatch, unless otherwise stated on the product page or during checkout.

Please note that delivery timelines are only estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may also offer:

free shipping on selected products
free shipping above a certain order value
promotional shipping offers from time to time

Such offers may be changed or withdrawn without prior notice.

5. Order Tracking

Once your order is shipped, tracking details may be shared through the contact information provided by you during checkout, wherever applicable.

Please ensure that your email address and phone number are entered correctly while placing the order.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

courier delays
weather conditions
public holidays
remote location service issues
operational disruptions
incorrect or incomplete shipping information provided by the customer

Jankira shall not be held liable for delays caused by such external factors.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping details at the time of placing the order.

If an order cannot be delivered due to:

incorrect address
incomplete address
unreachable customer
repeated failed delivery attempts

the order may be returned, delayed, or cancelled depending on courier policies and operational feasibility. Any additional shipping or re-delivery cost may need to be borne by the customer.

8. Damaged Package on Delivery

If the outer package appears tampered with or damaged at the time of delivery, we recommend that you:

take clear photos before opening
record an unboxing video if possible
contact us immediately at contact@jankira.com

This helps us review and support your concern more efficiently.

9. Multiple Shipments

In some cases, if your order contains multiple items, products may be shipped separately based on availability, packaging needs, or operational reasons.

10. International Shipping

International shipping, if available, will be subject to additional shipping charges, customs duties, taxes, import regulations, and delivery timelines based on the destination country.

Any customs duties, local taxes, or import-related charges shall be the responsibility of the customer unless otherwise stated.

11. Contact Us

For any shipping-related questions or delivery support, please contact us at:

Email: contact@jankira.com